Position Summary: The City Manager is responsible for overseeing the complete operations within a designated city or region. This role ensures all teams perform effectively, client relationships are well-managed, and service delivery meets agreed standards. Key Responsibilities: • Own and nurture key client relationships; act as the single point of contact for escalations and strategic discussions • Monitor and evaluate daily operations across functions including logistics, field workforce, compliance, and service delivery • Conduct regular performance reviews and operational audits to ensure adherence to company standards • Analyse city-level metrics (attendance, attrition, delivery, cost control) and implement corrective actions as needed • Lead city-level meetings and represent the company in client reviews and audits • Collaborate with central teams (HR, Finance, Tech) for smooth city-level execution • Handle escalated issues from clients, partners, or internal teams with professionalism and urgency • Forecast resource requirements based on demand trends and growth projections