బ్యాక్ ఆఫీస్ ఎగ్జిక్యూటివ్

Required Skills:

• Good communication and coordination skills.

• Strong problem-solving and analytical abilities.

• Attention to detail and excellent follow-up skills.

  Key Roles & Responsibilities:

• Monitor and manage daily NDR (Non-Delivery Report) cases.

• Ensure parcels are delivered within the committed timelines.

• Identify and resolve delivery-related issues such as incorrect address, customer unavailability, rescheduling requests, or delivery partner concerns.

• Coordinate with customers to confirm delivery details and resolve shipment-related queries.

• Communicate and coordinate with delivery executives/courier partners to facilitate successful deliveries.

• Monitor OFD (Out for Delivery) shipments on a daily basis and ensure timely closure.

• Follow up on pending deliveries and take corrective action to minimize delivery delays.

• Update shipment status accurately in the system and maintain proper records.

• Escalate unresolved or critical cases to the concerned team for immediate action.

• Prepare and share daily reports on NDR, OFD, and pending deliveries.

• Maintain high customer satisfaction by ensuring prompt issue resolution.

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 6 months - 5 years of experience.