Job Description – Front Desk Executive

Location: Shalom Backpackers Hostel, Udaipur
Department: Front Office & Guest Services
Reports To: Hostel Manager / Operations Head

About Shalom Backpackers

Shalom Backpackers is a boutique hostel brand across India, built for young travelers, explorers, and digital nomads. Our Udaipur hostel blends heritage charm with modern comfort, offering private rooms and dorms, community-driven experiences, and curated travel recommendations. We are not just a stay – we’re an experience, where culture meets community.

Role Overview

The Front Desk Executive is the face of Shalom Backpackers Udaipur, responsible for ensuring smooth operations at the reception, providing excellent guest service, managing reservations, and coordinating with multiple departments. This role demands strong communication, problem-solving, and multitasking skills to deliver memorable experiences while ensuring operational efficiency.

Key Responsibilities

1. Check-in / Check-out Operations

• Greet guests warmly on arrival and handle check-in/check-out efficiently.

• Verify guest ID documents and complete registration as per legal and hostel policies.

• Ensure billing accuracy, manage cash/UPI/card transactions, and maintain daily collection reports.

• Provide a clear hostel orientation (house rules, facilities, Wi-Fi, events, safety protocols).

2. Reservations, Occupancy & Cancellations

• Manage bookings across OTAs (Booking.com, Hostelworld, Airbnb, Goibibo/MMT, Agoda, etc.) and direct channels (website, calls, WhatsApp, walk-ins).

• Update availability, occupancy, and cancellations in the PMS (e.g., eZee Mint) in real time.

• Coordinate with revenue management to reduce overbookings and optimize occupancy.

• Handle no-shows and cancellations as per hostel policy while minimizing revenue leakage.

3. Guest Experience & Travel Concierge

• Act as a travel concierge: assist guests with local sightseeing, heritage tours, treks, adventure activities, food recommendations, and cultural experiences.

• Promote and upsell hostel-led experiences (events, F&B specials, merchandise, travel desk services).

• Engage with guests to build community through conversations, event participation, and social media moments.

4. Complaint Handling & Service Recovery

• Respond promptly and empathetically to guest complaints, queries, and requests.

• Log guest feedback and escalate unresolved issues to the Hostel Manager.

• Follow up on complaints to ensure guest satisfaction and prevent repeat issues.

5. Housekeeping & Maintenance Coordination

• Liaise with housekeeping to ensure dorms and private rooms are cleaned, sanitized, and guest-ready.

• Assign housekeeping tasks based on occupancy and guest checkouts.

• Monitor inventory of linen, toiletries, and supplies, raising requisitions when required.

• Report repairs/maintenance issues (plumbing, electrical, AC, Wi-Fi, furniture, etc.) to operations/maintenance team and follow up until resolved.

6. Reporting & Communication

• Prepare daily front office reports (occupancy, cancellations, payments, guest feedback).

• Maintain smooth communication with other departments – housekeeping, kitchen, events, and management.

• Share guest reviews from OTAs and direct platforms with management for brand reputation monitoring.

Skills & Competencies

• Excellent communication skills in English & Hindi (knowledge of foreign languages is an advantage).

• Strong guest-handling, interpersonal, and conflict resolution skills.

• Tech-savvy: hands-on with PMS, OTA extranets, Google Workspace, and WhatsApp Business.

• Knowledge of Udaipur’s attractions, travel circuits, and backpacker culture.

• Ability to multitask and remain calm under pressure.

Qualifications & Experience

• Minimum 1–2 years of experience in hospitality/front desk roles (hostel/hotel/guesthouse).

• Graduate/Diploma in Hospitality, Hotel Management, or Tourism preferred.

• Freshers with excellent communication and a passion for hospitality may be considered.

Work Environment & Schedule

• Hostel-based role with rotational shifts (morning, evening, night).

• Requires weekend and holiday availability.

• High guest interaction with a multicultural community of travelers.

What We Offer

• Competitive salary with incentives based on upselling and guest satisfaction.

• Accommodation and meals (as per hostel policy).

• Training in guest engagement, hostel tech systems, and revenue management.

• Growth opportunities within Shalom Backpackers’ expanding network.

• A fun, vibrant, and youthful workplace with global exposure.

• It is a Full Time రిసెప్షనిస్ట్ job for candidates with 0 - 6+ years Experience.

ఫ్రంట్ డెస్క్ రిసెప్షనిస్ట్ job గురించి మరింత

1. ఫ్రంట్ డెస్క్ రిసెప్షనిస్ట్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి 12వ తరగతి పాస్, అంతకంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 0 - 6+ years Experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹12000 - ₹18000 నెలకుని మీరు ఆశించవచ్చు. ఇది ఉదయపూర్లో Full Time Job.
3. ఫ్రంట్ డెస్క్ రిసెప్షనిస్ట్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ ఫ్రంట్ డెస్క్ రిసెప్షనిస్ట్ jobకు 6 working days ఉంటాయి.
4. ఈ ఫ్రంట్ డెస్క్ రిసెప్షనిస్ట్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ ఫ్రంట్ డెస్క్ రిసెప్షనిస్ట్ jobకు కంపెనీలో ఉదాహరణకు, SHALOM BACKPACKERS HOSTEL PRIVATE LIMITEDలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ ఫ్రంట్ డెస్క్ రిసెప్షనిస్ట్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: SHALOM BACKPACKERS HOSTEL PRIVATE LIMITED వద్ద 2 ఫ్రంట్ డెస్క్ రిసెప్షనిస్ట్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ రిసెప్షనిస్ట్ jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ ఫ్రంట్ డెస్క్ రిసెప్షనిస్ట్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ ఫ్రంట్ డెస్క్ రిసెప్షనిస్ట్ jobకు 08:00 AM - 06:00 PM టైమింగ్ ఉంటుంది.