Responsibilities:
Handle customer inquiries and provide solutions via phone, email, and chat.
Provide excellent customer service, ensuring customer satisfaction.
Resolve customer complaints and issues efficiently and effectively.
Maintain detailed records of customer interactions and transactions.
Follow communication procedures, guidelines, and policies.
Identify and assess customers’ needs to achieve their satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Go the extra mile to engage and solve the issues of the customers.