Quality Analyst

Job Title: Quality Analyst – BPO (Sales Experience)
Company: Call 2 Connect
Location: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, Maharashtra
Job Type: Full-time | Work from Office (Onsite)

Job Summary:

Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.

Key Responsibilities:

• Monitor and evaluate inbound/outbound sales calls and processes.
  
  

• Ensure compliance with quality and sales guidelines.
  
  

• Identify training needs and recommend process improvements.
  
  

• Provide constructive feedback and coaching to sales agents.
  
  

• Prepare daily/weekly/monthly quality reports and audits.
  
  

• Collaborate with team leaders and trainers to enhance agent performance.
  
  

• Ensure customer satisfaction benchmarks are consistently met.
  
  

Candidate Requirements:

• Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in sales
  
  

• Age Limit: 25 to 35 years
  
  

• Education: Graduate (any stream)
  
  

• Language: Fluent in English & Basic Hindi
  
  

• Gender: Male & Female – Both eligible
  
  

• Shift Timing: Day Shift (09:30 AM – 06:30 PM)
  
  

• Work Days: Monday to Saturday (Sunday Off)
  
  

Interview Details:

• Mode: Face-to-Face
  
  

• Time: 11:00 AM to 4:00 PM
  
  

• Location: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, Maharashtra
  
  

Salary & Benefits:

• Salary: Up to ₹35,000/month (Negotiable based on experience)
  
  

• Incentives: Performance-based incentives
  
  

• Annual Increment & Appraisal Policy
  
  

• Health Insurance
  
  

• Provident Fund (PF), ESI & PT
  
  

Why Join Us?

• Be part of a reputed BPO in the insurance & sales domain
  
  

• Opportunity to work in a quality-focused, performance-driven environment
  
  

• Fixed day shift and weekly Sunday off
  
  

• Supportive leadership and career development opportunities
  
  

How to Apply:
Walk in for an interview during the mentioned time or contact the HR team for more details. Don’t forget to bring your updated resume and valid ID.

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.

More about this Quality Analyst job

1. What is the eligibility criteria to apply for this Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Quality Analyst job?
   Ans: This Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., Npm Recruitment.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Analyst role?
   Ans: There is an immediate opening of 2 Quality Analyst at Npm Recruitment
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Quality Analyst job?
   Ans: This Quality Analyst job has 09:30 AM - 06:30 PM timing.