Quality Analyst

Key Responsibilities:

• Monitor and evaluate inbound/outbound sales calls and processes.
  
  

• Ensure compliance with quality and sales guidelines.
  
  

• Identify training needs and recommend process improvements.
  
  

• Provide constructive feedback and coaching to sales agents.
  
  

• Prepare daily/weekly/monthly quality reports and audits.
  
  

• Collaborate with team leaders and trainers to enhance agent performance.
  
  

• Ensure customer satisfaction benchmarks are consistently met.

• It is a Full Time Sales / Business Development job for candidates with 0 - 2 years of experience.

More about this Quality Analyst job

1. What is the eligibility criteria to apply for this Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Quality Analyst job?
   Ans: This Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., Call 2 Connect.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Analyst role?
   Ans: There is an immediate opening of 20 Quality Analyst at Call 2 Connect
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Quality Analyst job?
   Ans: This Quality Analyst job has 11:00 AM - 04:00 AM timing.