A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
25,000 - 35,000 /month
Bharati Prakash Bhayani
Kandivali (West), Mumbai
1 - 6+ years Experience in Sales / Business Development
Full Time
Job description
Key Responsibilities:
Respond to customer inquiries, complaints, and feedback via phone, email, chat, or social media platforms in a timely and professional manner.
Identify and resolve customer issues and concerns effectively, ensuring a positive customer experience and satisfaction.
Acquire in-depth knowledge of the company's products or services to provide accurate information and guidance to customers.
Maintain detailed records of customer interactions, transactions, inquiries, and resolutions in the CRM system.
Gather customer feedback and insights to identify areas for improvement in products, services, or processes.
Identify opportunities to recommend additional products or services to customers based on their needs and preferences.
Escalate complex or unresolved issues to the appropriate departments or higher management for further investigation and resolution.
Adhere to company policies, procedures, and service standards while delivering high-quality customer care services.
