Field Executive

Competitive salary based on experience, plus performance incentives related to delivery efficiency and customer satisfaction.

ey Responsibilities:

1. Delivery Coordination & Management

• Delivery Oversight: Ensure timely and accurate delivery of food orders to customers or third-party delivery partners (e.g., Zomato, Swiggy).

• Partner Coordination: Coordinate with delivery drivers or delivery partners to ensure efficient pickup and delivery of orders.

• Troubleshooting: Address delivery issues like delays, cancellations, or missing orders, and resolve them effectively.

• Route Optimization: Assist in ensuring deliveries are made efficiently by optimizing routes.

2. Stock & Inventory Management

• Inventory Check: Monitor and ensure the kitchen has all necessary raw materials and packaging.

• Stock Audits: Assist with regular stock audits and report any discrepancies.

• Supplier Coordination: Handle communications with suppliers for stock replenishments and updates on inventory status.

• Order Supplies: Place orders for supplies such as ingredients, packaging materials, etc., when required.

3. Customer Service & Relationship Management

• Customer Queries: Address customer complaints or queries about their orders, including issues related to quality, delivery, and refunds.

• Feedback Collection: Gather customer feedback on food quality and service for continuous improvement.

• Upselling and Promotions: Inform customers about new menu items, special offers, or discounts during interactions.

4. On-Site Operational Support

• Kitchen Assistance: Assist in kitchen operations during peak hours, including packaging food for deliveries.

• Quality Control: Ensure that food packaging is done according to standards, maintaining hygiene and presentation.

• Hygiene & Cleanliness: Ensure the cloud kitchen adheres to cleanliness and hygiene standards as per local regulations.

5. Reporting & Documentation

• Order Management: Track and report on the status of daily orders, inventory levels, and any operational issues.

• Daily Reports: Submit daily reports to the management team, including delivery status, inventory consumption, customer feedback, and any problems faced.

• Incident Reporting: Document any incidents (delivery issues, stock shortages, etc.) and escalate to the appropriate team.

6. Collaboration with Internal Teams

• Team Communication: Work closely with kitchen staff, delivery teams, and customer support to ensure smooth and coordinated operations.

• Order Prioritization: Help prioritize urgent or high-priority orders, especially during peak times, to ensure timely delivery.

Required Skills and Qualifications:

• Experience: 1-2 years in a field role, preferably in food service, logistics, or e-commerce.

• Communication: Strong communication skills, both verbal and written, to interact with customers, kitchen staff, and delivery teams.

• Problem-Solving: Ability to handle and resolve operational challenges, including delivery issues and stock discrepancies.

• Customer Service: Friendly and professional approach to dealing with customers, with an ability to handle complaints diplomatically.

• Organization: Good organizational skills, especially in managing orders, stock, and deliveries.

• Technology Savvy: Comfortable using mobile apps for order tracking, inventory management, and delivery coordination.

• Physical Stamina: Must be able to handle physical tasks like carrying packages, ensuring food delivery, and assisting in kitchen operations.

• Flexible Schedule: Willing to work flexible hours, including evenings and weekends, depending on business needs.

Preferred Skills:

• Local Knowledge: Familiarity with local areas and routes for delivery.

• Food Safety: Knowledge of food safety standards and hygiene regulations.

• Tech Knowledge: Basic knowledge of cloud kitchen operations software or apps used for managing orders and deliveries.

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.

More about this Field Executive job

1. What is the eligibility criteria to apply for this Field Executive job?
   Ans: The candidate should be Diploma and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Field Executive job?
   Ans: This Field Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Field Executive job?
   Ans: No, there is no fee applicable for applying this Field Executive job and during the employment with the company, i.e., Citypride Cloud Kitchen.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Field Executive role?
   Ans: There is an immediate opening of 1 Field Executive at Citypride Cloud Kitchen
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Field Executive job?
   Ans: This Field Executive job has 11:00 AM - 07:00 PM timing.