Call Quality Analyst

We are looking for a Call Quality Analyst to join our team at Paradigmit Technology Services Private Limited. . The position offers an in-hand salary of ₹25000 - ₹35000 along with performance-based incentives and opportunities for career growth.

Key Responsibilities:

• Monitor and evaluate inbound/outbound calls for quality standards.

• Identify gaps in communication, process adherence, and customer handling.

• Provide feedback and coaching to agents for performance improvement.

• Prepare quality reports, scorecards, and trend analysis.

• Ensure compliance with scripts, policies, and customer experience guidelines.

• Recommend improvements to enhance call quality and customer satisfaction.

Requirements:

• Experience in call quality/voice process QA.

• Strong analytical & listening skills.

• Good knowledge of QA forms, scoring, and call audit methods.

• Excellent communication and reporting skills.

• It is a Full Time Sales / Business Development job for candidates with 6 months - 6+ years Experience.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Call Quality Analyst job?
   Ans: This Call Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., Paradigmit Technology Services Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 5 Call Quality Analyst at Paradigmit Technology Services Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has 09:00 AM - 06:00 PM timing.