Position: Retail Sales Executive
Payroll: On third party payroll of Adecco India Pvt Ltd.
Role Summary:
The Retail Sales Executive is responsible for driving sales, enhancing customer
experience, and ensuring the effective execution of retail strategies at Store level.
This role involves direct interaction with customers, store / Retail Counter /
Service Point upkeep, supporting promotional activities & achievement of Store
KPIs.
. Responsible for Day-to-Day business generation at the store according to
the set target.
. Handling walk-in customers and their booking as well as client queries &
providing quality service to the customer.
. Selling products and services to the walk-in customers as per their
requirements.
. Managing upselling and cross selling of the products – Value Added
Services.
. Responsible for following daily basic activities at stores like Tele calling to 15
customers for Lead generation, Enquiry Monitoring and follow up, Lead
Closure, Referencing activities etc.
. Responsible for in-store Promotions of the Products and services as well as
Seasonal Schemes.
. Doing catchment activities to identify new business opportunities in your
area. (Field Activity)
. Onboarding new partners in your area for phygital activities to boost store
business. (Field Activity)
. Capturing each & every inquiry both walk in & telephonic in POS system.
. Responsible for shipment inspection, booking, Airway Bills Generation and
other back-end activities to process the shipments smoothly.
. Responsible for addressing customer queries and providing solutions
through regular contact with Customer Service (CS), Operations
department, Supervisors, CMR etc.
. Responsible for booking of Cash shipments & ensuring the safe custody of
cash & it’s proper accounting while handing over of cash on daily basis.
. Reconciliation of all transactions & performing day end activities along with
daily reports.
. Opening & Closing of the Store as required & ensure store is well organized
& clean.
. Work as per the SOP (Standard Operating Procedure) guidelines.