Guest Service Associate

Job Title: Guest Service Associate (GSA)

Department: Operations

Location: PVR INOX (Vega City Mall)

Reports To: Duty Manager /Duty Officer

Job Purpose:

To ensure an exceptional guest experience by providing courteous, efficient, and professional service across all touchpoints of the cinema—ticketing, concessions, ushering, and general guest interactions.

Key Responsibilities:

1. Guest Experience:

• Greet guests warmly and ensure a pleasant cinema experience.

• Assist guests in ticket booking, seat selection, and resolving any queries.

• Handle customer feedback and escalate concerns to the supervisor when required.

2. Box Office Operations:

• Manage ticket sales through POS systems accurately and efficiently.

• Handle cash and digital transactions with zero discrepancies.

• Maintain queue management and assist in online booking redemptions.

3. Concessions (Food & Beverage):

• Promote and sell food & beverage items proactively.

• Ensure hygiene, food safety, and cleanliness standards are maintained.

• Refill counters, manage inventory, and support daily stock audits.

4. Floor & Auditorium Management:

• Guide guests to their respective screens and seats.

• Maintain cleanliness and readiness of auditoriums before and after every show.

• Ensure safety, security, and compliance with cinema SOPs during shows.

5. Team Collaboration:

• Coordinate with projection, housekeeping, and security teams for smooth show operations.

• Support team members during rush hours and special events.

Skills & Competencies:

• Excellent communication and interpersonal skills.

• Customer service orientation with a positive attitude.

• Basic knowledge of cash handling and POS systems.

• Ability to work in a fast-paced environment and handle multiple tasks.

• Grooming and personal presentation as per brand standards.

Qualification & Experience:

• Minimum 12th + Diploma in aviation or Hotel management or Graduate (any stream) or Graduate in Hotel management&Aviation.

• Prior experience in hospitality, customer service preferred (freshers may also apply).

• Flexible to work in rotational shifts, weekends, and public holidays.

Thanks ,

Kriti Kumari

8002362234

• It is a Full Time Retail / Counter Sales job for candidates with 6 months - 1 years of experience.

More about this Guest Service Associate job

1. What is the eligibility criteria to apply for this Guest Service Associate job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹33000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Guest Service Associate job?
   Ans: This Guest Service Associate job will have 6 working days.
4. Are there any charges applicable while applying or joining this Guest Service Associate job?
   Ans: No, there is no fee applicable for applying this Guest Service Associate job and during the employment with the company, i.e., Pvr Inox Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Guest Service Associate role?
   Ans: There is an immediate opening of 20 Guest Service Associate at Pvr Inox Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Retail / Counter Sales job.
8. What are the timings of this Guest Service Associate job?
   Ans: This Guest Service Associate job has 04:30 PM - 01:30 AM timing.