Front Desk Receptionist

Position Summary:
A Front Office Associate is responsible for providing outstanding guest service while ensuring smooth operations at the front desk. The role includes handling guest check-ins and check-outs, managing reservations, addressing guest inquiries, and maintaining a welcoming and professional environment.

Key Responsibilities:

• Greet guests warmly upon arrival and provide prompt check-in and check-out services.

• Manage reservations, cancellations, and modifications efficiently.

• Answer phone calls and respond to guest inquiries in a professional and courteous manner.

• Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction.

• Handle guest complaints or concerns and escalate issues to supervisors when needed.

• Maintain accurate records, update guest information, and process payments.

• Ensure the front desk area is clean, organized, and presentable at all times.

• Assist guests with information about hotel services, local attractions, and transportation.

• Follow all standard operating procedures (SOPs) and maintain confidentiality of guest information.

Skills & Qualifications:

• Strong communication and interpersonal skills.

• Customer service–oriented with a positive attitude.

• Ability to multitask and handle stressful situations calmly.

• Basic computer proficiency; experience with PMS/hotel software is an added advantage.

• Professional grooming and presentation.

• Prior experience in hospitality or front office roles preferred.

• It is a Full Time Receptionist job for candidates with 6 months - 5 years of experience.

More about this Front Desk Receptionist job

1. What is the eligibility criteria to apply for this Front Desk Receptionist job?
   Ans: The candidate should be Graduate and above and above with 6 months - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Varanasi.
3. How many working days are there for this Front Desk Receptionist job?
   Ans: This Front Desk Receptionist job will have 6 working days.
4. Are there any charges applicable while applying or joining this Front Desk Receptionist job?
   Ans: No, there is no fee applicable for applying this Front Desk Receptionist job and during the employment with the company, i.e., Espire Hospitality Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Front Desk Receptionist role?
   Ans: There is an immediate opening of 5 Front Desk Receptionist at Espire Hospitality Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Receptionist job.
8. What are the timings of this Front Desk Receptionist job?
   Ans: This Front Desk Receptionist job has 09:00 AM - 06:00 PM timing.