
echnical Expertise:
A strong understanding of operating systems (like Windows, macOS, and Linux), hardware, and common software applications.
Problem-Solving:
The ability to quickly analyze technical problems, identify the root cause, and implement an effective solution.
Customer Service:
Excellent communication skills to interact with users, explain technical issues clearly, and provide a high level of support.
Remote Support:
Proficiency in remote access tools to troubleshoot and fix issues without being on-site.
Time Management:
The ability to prioritize tasks and manage a varied workload.