Position- CUSTOMER SUPPORT EXECUTIVE
Exp- 1-2yrs
Location- Bangalore, HSR layout
Roles and Responsibilities:
• Handle customer interactions via live chat, email, phone calls (inbound & outbound), and social media.
• Resolve product-related and order-related concerns with empathy and efficiency
• Manage and de-escalate customer issues with patience and professionalism.
• Collaborate with internal teams to drive faster resolutions and close the loop with customers.
• Maintain detailed records of customer interactions using Fresh desk (or similar tools).
• Suggest process improvements based on recurring queries or pain points.