Designation - Customer Delight Executive
Years of Experience - Fresher/any
Department - Sales & Customer Experience
Role Overview We are seeking a high-energy, sales-focused Customer Delight Executive who can convert in-home product demonstrations into confident customer purchases. You must be a natural communicator with the ability to build trust, clearly explain product benefits, and confidently drive closures. This role is ideal for someone who understands smart consumer electronics and has a strong passion for on-ground selling and customer interaction.
Key Responsibilities
● Conduct 5-7 home demos daily across various electronics categories: smart home devices, robot vacuums, air purifiers, AI kitchen gadgets, etc. ● Plan a daily schedule based on demo assignments received 24 hours in advance. ● Understand each customer-s profile and prepare a tailored sales pitch.
● Ensure demo products are charged, complete, and presentation-ready. ● Explain product features in a clear, persuasive, and structured manner.
● Address customer questions and eliminate all buying doubts during the session. ● Drive closures either on the spot (with available offers) or through prompt follow-ups. Cross-sell other relevant categories based on customer interest. ● Use demo kits and follow safe handling practices. ● Update daily reporting, lead status, and closure info accurately. What We Provide ● All leads and demo bookings handled by EPIK-s internal team.
● A demo bag and curated product assortment for each visit.
● Weekly product training sessions + on-demand support from Training Manager.
● Full onboarding and access to sales tools, material, and pitch decks. Candidate Requirements
● Sales-first mindset with a strong desire to meet and exceed targets.
● Excellent in communication, persuasion, and interpersonal skills.
● Ability to understand and explain electronics and smart devices clearly.
● Confident, self-motivated, and solution-oriented in the field.
● Two-wheeler (mandatory) to travel for demos within the city.
● Minimum 12th pass; graduates are welcome but not mandatory.
● Languages known - Must: English + Hindi
● Bonus: Kannada and/or Telugu (multilingual ability is a plus)
● Prior experience in field sales, electronics retail, or direct selling is preferred. Compensation & Incentives Base Salary - 25000/- (Earn upto 40k - 45k per month) Incentive - upto 5% of revenue from successful closures