Voice Process Executive

Customer Support (Voice Process)

Job Type: Onsite (Work from Office)
Eligibility Criteria:

• Qualification: Any Graduate

• Experience: Fresher or candidates with 6+ months of experience

• Languages: Fluent in English and Hindi (mandatory)

• Versant Score: 4 or 5

Work Details:

• Working Days: 6 days a week

• Week Off: 1 rotational off

• Shift Timings:

  • Females: 9:00 AM – 8:00 PM

  • Males: 9:00 AM – 9:00 PM

• Shift Type: Day Shift (No rotational or night shift)

Roles & Responsibilities:

• Handle customer calls.

• Assist customers with order status, returns, refunds, delivery updates, and product inquiries.

• Provide accurate and timely information to resolve customer concerns effectively.

• Maintain a professional tone and ensure high customer satisfaction.

• Log and document all interactions in the CRM system.

• Escalate unresolved issues to the appropriate department when necessary.

• Meet daily/weekly performance targets (AHT, CSAT, call quality, etc.).

• Adhere to process guidelines, company policies, and shift schedules.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Voice Process Executive job

1. What is the eligibility criteria to apply for this Voice Process Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Voice Process Executive job?
   Ans: This Voice Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Voice Process Executive job?
   Ans: No, there is no fee applicable for applying this Voice Process Executive job and during the employment with the company, i.e., Umanist Business Consulting (opc) Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice Process Executive role?
   Ans: There is an immediate opening of 99 Voice Process Executive at Umanist Business Consulting (opc) Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice Process Executive job?
   Ans: This Voice Process Executive job has Day Shift.