Voice Process Associate

We are looking for a Voice Process Associate to join our team at American Info Source. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹24000 - ₹33000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the night shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Voice Process Associate job

1. What is the eligibility criteria to apply for this Voice Process Associate job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹24000 - ₹33000 per month that depends on your interview. It's a Full Time job in Vadodara.
3. How many working days are there for this Voice Process Associate job?
   Ans: This Voice Process Associate job will have 5 working days.
4. Are there any charges applicable while applying or joining this Voice Process Associate job?
   Ans: No, there is no fee applicable for applying this Voice Process Associate job and during the employment with the company, i.e., American Info Source.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice Process Associate role?
   Ans: There is an immediate opening of 25 Voice Process Associate at American Info Source
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice Process Associate job?
   Ans: This Voice Process Associate job has Night Shift.