We are looking for a Virtual Assistant to join our team at ECPL. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Accounting. The role offers ₹30,000 - ₹35,000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is Graduate and 1 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Night shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.
More about this Virtual Assistant job
Who is eligible to apply for this Virtual Assistant job at Ecpl?
Ans : Candidates should have a Graduate and above qualification and skills like International Calling, Non-voice/Chat Process for this Virtual Assistant job offered by Ecpl.
How much can you earn in this position?
Ans : You can earn between ₹30,000-₹35,000 per month in this Virtual Assistant position.
What shift and timings does this job follow?
Ans : This Virtual Assistant job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hennur, Bangalore.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Virtual Assistant job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Virtual Assistant, you will work on skills like International Calling, Non-voice/Chat Process.
Where is this job located?
Ans : This Virtual Assistant job is located in Hennur, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling, Non-voice/Chat Process along with 1-3 years of experience is ideal for this Virtual Assistant job.
Why should you apply for this Virtual Assistant job?
Ans : This Virtual Assistant job offers a salary between ₹30,000-₹35,000 per month. This is a Full Time opportunity and has 25 openings available.
A Naukri Group company
LoginHire Local Staff
30,000 - 35,000 /month
Ecpl
Hennur, Bangalore
1 - 3 years Experience in Customer Support / TeleCaller
Full Time
