International Customer Support Executive

25,000 - 35,000 /month

Xperanza International Private Limited

Hennur, Bangalore

6 - 12 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi, Kannada

12th Pass and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, Insurance, PF

Job Description

We are seeking a dedicated and customer-focused International Customer Support Executive to join our growing team. In this role, you will be responsible for handling customer interactions, resolving queries efficiently, and delivering an exceptional support experience for international customers. This position offers a competitive salary package of ₹25,000 – ₹35,000 per month along with excellent career growth opportunities in a dynamic work environment.

Key Responsibilities

Handle inbound and outbound customer calls professionally and efficiently.
Provide prompt and accurate resolutions to customer queries, concerns, and complaints.
Deliver outstanding customer service while maintaining a positive and empathetic approach.
Maintain detailed and accurate records of customer interactions, feedback, and follow-ups.
Escalate complex issues to the appropriate teams and ensure timely resolution.
Collaborate with internal departments to improve customer satisfaction and service quality.
Achieve performance metrics, including customer satisfaction, call quality, resolution rates, and productivity targets.

Eligibility Criteria

Minimum qualification: 12th Pass / PUC or equivalent.
6 months to 1 year of experience in Customer Support, Customer Service, BPO, or a related field.
Strong verbal communication skills and customer-handling abilities.
Basic computer proficiency and the ability to work with CRM or support tools.
Problem-solving mindset with the ability to manage customer concerns effectively.
Willingness to work in a 5-day work week with rotational shifts.

What We Offer

Salary: ₹25,000 – ₹35,000 per month
Performance-driven and supportive work culture.
Career advancement and professional development opportunities.
Exposure to international customer service processes.
Opportunity to work with a dynamic and growing team.

If you have excellent communication skills, a passion for customer service, and a desire to build a successful career in the international support industry, we'd love to hear from you.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this International Customer Support Executive job

What skills and experience do you need for this International Customer Support Executive job?
Ans : To apply for this International Customer Support Executive job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process along with 1-1 years of experience.
What salary is offered for this International Customer Support Executive job?
Ans : The salary for this International Customer Support Executive job ranges between ₹25,000-₹35,000 per month.
What shift and timings does this job follow?
Ans : This International Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hennur, Bangalore.
How many vacancies are there for this International Customer Support Executive job?
Ans : There are 25 vacancies for this International Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this International Customer Support Executive job is open for both male and female candidates.
What does the role of International Customer Support Executive involve?
Ans : As a International Customer Support Executive, your work will involve skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this International Customer Support Executive position is Hennur, Bangalore.
Who is the right fit for this International Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process with 1-1 years of experience is the right fit for this International Customer Support Executive job.
What makes this International Customer Support Executive job a good opportunity?
Ans : This International Customer Support Executive job is a good opportunity as it offers a salary between ₹25,000-₹35,000 per month. This is a Full Time job and has 25 openings.