Telecaller

Job Summary:

We are looking for a motivated and results-driven Telecaller to join our team. In this role, you will be responsible for making outbound calls to potential or existing customers to generate leads, close sales, or provide customer support. You will play a key role in enhancing our customer base and maintaining positive client relationships.

Key Responsibilities:

• Make outbound calls to prospective customers to promote products or services.

• Answer incoming calls and resolve customer inquiries or provide required support.

• Generate leads and convert them into successful sales opportunities.

• Maintain and update customer information in the company database.

• Follow up with potential clients from previous interactions.

• Provide accurate details about the company’s products and services.

• Handle customer complaints professionally and efficiently.

• Meet and exceed daily, weekly, and monthly call or sales targets.

• Prepare and submit regular call reports and performance summaries to the supervisor.

Requirements:

• Education: Minimum 10th/12th pass or Graduation in any discipline.

• Experience: 0–6 years in telecalling, telesales, or customer service (Freshers are welcome).

• Languages Preferance: Proficiency in Hindi,English, Marathi, Gujarati,Kannada,Tamil,Telugu and Malayalam.

• Product Knowledge: about Loan Products/ Credit Cards.

Key Skills:

• Excellent verbal communication and interpersonal skills.

• Strong persuasion and negotiation abilities.

• Positive attitude with the ability to handle rejection.

• Basic computer knowledge (MS Office, CRM systems).

Key Performance Indicators (KPIs):

• Number of calls made per day.

• Conversion rate (calls to leads/sales).

• Customer satisfaction score.

• Call handling time and call quality.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be All Education levels and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Finzen Fintech Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 10 Telecaller at Finzen Fintech Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.