Telecaller

You will talk to customers, answer their questions, book services, and keep records. You will also help with basic online marketing and use AI tools to make your work faster.

Handle calls & chats: Attend inbound calls/leads from Google Ads, website, WhatsApp, and GMB; make follow-up/outbound calls to warm leads and pending cases.

• Qualify leads: Capture product, brand, issue, model, warranty status, address/pincode, and preferred time slot.

• Pitch & convert: Explain visit/diagnostic charges, estimated timelines, and basic T&Cs; overcome common objections and book service appointments.

• Schedule & coordinate: Create jobs in CRM, assign to the right technician/dealer based on location and skill, share confirmation via SMS/WhatsApp with slot & tracking.

• Follow-ups: Remind customers before visits, reschedule if needed, and collect post-service feedback/ratings.

• Documentation: Maintain clean call dispositions, update CRM notes, and close tickets accurately the same day.

• Quality & compliance: Meet targets on conversions, AHT, QA score, and attendance; follow NDNC/DND and data-privacy guidelines.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Ludhiana.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., DUTY GUY PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 10 Telecaller at DUTY GUY PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.