Telecaller

We are looking for a Collection Executive to join our team Goodscore to handle customer calls, provide exceptional customer support and resolve queries related to Industry. The role offers an attractive in-hand salary of 20k-35k and opportunities for growth.

•Contact delinquent customers via calls to follow up on overdue payments.
• Hindi language is Mandatory.

•Manage BL/PL/Auto Loan portfolios across DPD (Days Past Due) buckets.

•Offer closure, settlement, or restructuring options aligned with internal policies.

•Maintain calling discipline and track PTPs (Promise to Pay), callbacks, and payments.

•Ensure RBI and internal compliance standards are met in customer communication and data handling.

•Maintain a high standard of customer experience through professional, respectful communication.

Key Responsibilities:

• Handle customer calls professionally and efficiently.

• Address customer queries, resolve concerns and manage complaints.

• Keep records of customer interactions and follow up when required.

• Provide customers with accurate information to help resolve their issues.

• Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is 12th/Graduated .
Required Qualifications:

•1-2 years of experience in collections or recoveries, ideally in PL, BL, or Auto loans with Banks/NBFCs/ Fintechs/ Collection agencies.

•Prior experience in tele-calling or collections call centers is a must.

•DRA Certification is preferred.

•Strong knowledge of recovery/settlement documentation and processes.

•Fluency in Hindi and English (knowledge of additional regional languages is a plus).

•Excellent negotiation, persuasion, and conflict-resolution

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Arthvit 1809 Tech Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 50 Telecaller at Arthvit 1809 Tech Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.