Email Chat Support Executive

18,000 - 28,000 /month

Headsup Hr Solutions Private Limited

Kadubeesanahalli, Bangalore

6 - 24 months Experience in Customer Support / TeleCaller

20 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Loan/ Credit Card

Languages: Hindi

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Medical Benefits

PAN Card, Aadhar Card, Bank Account, DRA Certificate

Job Description

Responsibilities and Duties:

1. Address customer issues and resolve them efficiently as the first point of contact on both voice

and non-voice platforms.

2. Support and interact with customers through phone, email, and other channels, ensuring all valid

concerns are handled with priority.

3. Minimum 1 year of call center experience in both voice and non-voice processes.

4. Open to BCP as per business requirements.

5. Good verbal and written communication skills.

6. Preferred languages: Hindi, Kannada, English; other South Indian languages are an added

advantage.

7. Basic knowledge of Excel.

8. Maintain a positive, empathetic, and professional attitude toward customers at all times.

9. Respond promptly to customer inquiries.

10. Communicate with customers through various channels (Chat, Email & Calls).

11. Acknowledge and resolve customer complaints.

12. Have complete knowledge of products and services to answer questions effectively.

13. Process orders, forms, applications, and requests.

14. Maintain records of customer interactions, transactions, comments, and complaints.

15. Communicate and coordinate with colleagues when necessary.

16. Provide feedback on the efficiency of customer service processes.

17. Ensure customer satisfaction and deliver professional customer support.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Email Chat Support Executive job

What skills and experience do you need for this Email Chat Support Executive job?
Ans : To apply for this Email Chat Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹28,000 per month in this Email Chat Support Executive position.
What shift and timings does this job follow?
Ans : This Email Chat Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kadubeesanahalli, Bangalore.
How many vacancies are there for this Email Chat Support Executive job?
Ans : There are 20 vacancies for this Email Chat Support Executive role.
Is this job open for all genders?
Ans : Yes, this Email Chat Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Email Chat Support Executive, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Email Chat Support Executive position is Kadubeesanahalli, Bangalore.
Who is the right fit for this Email Chat Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 1-2 years of experience is the right fit for this Email Chat Support Executive job.
What makes this Email Chat Support Executive job a good opportunity?
Ans : This Email Chat Support Executive job is a good opportunity as it offers a salary between ₹18,000-₹28,000 per month. This is a Full Time job and has 20 openings.