Technical Supervisor

Technical Support Executive (Voice Process)

Work Location: Brigade Tech Garden, Brookfield, Bangalore
Employment Type: Full-time (Work from Office)

Job Overview:

We are seeking a skilled Technical Support Executive (Voice Process) to provide efficient technical assistance and troubleshooting support to customers. The ideal candidate should possess strong communication skills and the ability to resolve technical issues related to hardware and software.

The role focuses on delivering quick, accurate, and customer-friendly solutions through effective voice-based interactions, ensuring a high level of customer satisfaction.

Key Responsibilities:

• Provide voice-based technical support to customers.

• Diagnose and troubleshoot software and hardware issues.

• Guide customers step-by-step through problem-solving procedures.

• Ensure timely resolution of customer queries and incidents.

• Maintain accurate records of customer interactions and solutions provided.

• Deliver excellent customer service while meeting process metrics and targets.

Eligibility Criteria:

• Education: Fresher or Graduate from BCA / BE / B.Tech (IT background preferred)

• Experience:

  • Freshers can apply

  • Candidates with 1+ year of technical support or IT-related experience preferred

• Age Limit: Up to 40 years

• Skills Required:

  • Excellent verbal and written communication skills

  • Strong technical aptitude and analytical thinking

  • Typing speed of at least 20 WPM with 80% accuracy

Selection Process:

1. Registration: AI-based Screening & HR Round

2. Assessment:

   • SVAR Test: Minimum Cut-off – B2 Level

   • Typing Test: 20 WPM & 80% Accuracy

3. Final Round: Operations Team Interview

Work Details:

• Shift Timing: 12:30 PM – 2:30 AM (9.5-hour shift)

• Weekly Off: 2 Split Offs (No fixed Saturday or Sunday off)

• Mode: Work from Office

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.