Customer Care Representative

12,000 - 15,000 /month

Cogent E-services Limited

Kundalahalli Colony, Bangalore

Freshers in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Job Highlights

Industry Type: BPO

Languages: Malayalam, Tamil

12th Pass and above

All genders

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Care Representative to join our team at Cogent E-services Limited. The role offers ₹12000 - ₹15000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Care Representative job

Can freshers or experienced candidates apply for this Customer Care Representative role?
Ans : Candidates who have a 12th Pass and above qualification can apply for this Customer Care Representative role.
How much can you earn in this position?
Ans : You can earn between ₹12,000-₹15,000 per month in this Customer Care Representative position.
What shift and timings does this job follow?
Ans : This Customer Care Representative job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kundalahalli Colony, Bangalore.
How many vacancies are there for this Customer Care Representative job?
Ans : There are 50 vacancies for this Customer Care Representative role.
Is this job open for all genders?
Ans : Yes, this Customer Care Representative job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Representative, you will work on skills like Domestic Calling, Query Resolution.
What is the job location for this position?
Ans : The job location for this Customer Care Representative position is Kundalahalli Colony, Bangalore.
Who is the right fit for this Customer Care Representative job?
Ans : A candidate having skills like Domestic Calling, Query Resolution is the right fit for this Customer Care Representative job.
What makes this Customer Care Representative job a good opportunity?
Ans : This Customer Care Representative job is a good opportunity as it offers a salary between ₹12,000-₹15,000 per month. This is a Full Time job and has 50 openings.