We are looking for a Semi Non Voice Process Executive to join our team at ECPL. The role offers ₹17500 - ₹22000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th Pass and 0.5 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Night shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.
More about this Semi Non Voice Process Executive job
What is the eligibility criteria to apply for this Semi Non Voice Process Executive job?
Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹17500 - ₹22000 per month that depends on your interview. It's a Full Time job in Bangalore.
How many working days are there for this Semi Non Voice Process Executive job?
Ans: This Semi Non Voice Process Executive job will have 5 working days.
Are there any charges applicable while applying or joining this Semi Non Voice Process Executive job?
Ans: No, there is no fee applicable for applying this Semi Non Voice Process Executive job and during the employment with the company, i.e., Ecpl.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Semi Non Voice Process Executive role?
Ans: There is an immediate opening of 20 Semi Non Voice Process Executive at Ecpl
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Semi Non Voice Process Executive job?
Ans: This Semi Non Voice Process Executive job has Night Shift.
Candidates can call HR for more info.
Read More
Other Details
Incentives
No
No. Of Working Days
5
Skills Required
Non-voice/Chat Process, International Calling
Shift
Night
Contract Job
No
Salary
₹ 17500 - ₹ 22000
English Proficiency
Yes
Contact Person
Nazia Burhan
Interview Address
Kothannur
Posted 10+ days ago
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