We are looking for a Customer Support Executive to join our team at ECPL. The role offers ₹20000 - ₹25000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th Pass and 0.5 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.
More about this Customer Support Executive job
Who is eligible to apply for this Customer Support Executive job at Ecpl?
Ans : Candidates should have a 12th Pass and above qualification and skills like Domestic Calling, Query Resolution for this Customer Support Executive job offered by Ecpl.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹25,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hennur, Bangalore.
How many openings are available for this position?
Ans : There are 20 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Domestic Calling, Query Resolution.
Where is this job located?
Ans : This Customer Support Executive job is located in Hennur, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Query Resolution along with 1-1 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 20 openings available.
A Naukri Group company
LoginHire Local Staff
20,000 - 25,000 /month
Ecpl
Hennur, Bangalore
6 - 12 months Experience in Customer Support / TeleCaller
Full Time
