Relationship Manager

1. Customer Interaction and Engagement

• Make outbound calls to potential or existing customers to inform them about products or services.

• Handle inbound calls and resolve customer queries effectively and professionally.

• Build and maintain positive relationships with customers to ensure repeat business.

2. Sales and Lead Generation

• Identify customer needs and pitch appropriate products or services.

• Meet daily, weekly, and monthly sales or lead generation targets.

• Follow up on leads generated through marketing campaigns or other sources.

3. Communication and Persuasion

• Deliver a clear and concise product/service pitch to customers.

• Address objections or concerns raised by customers confidently.

• Persuade customers to purchase products or avail services offered by the company.

4. Data Management and Reporting

• Maintain accurate and updated records of customer interactions, calls made, and outcomes in the CRM system.

• Prepare daily, weekly, or monthly call and sales reports as required.

• Analyze customer feedback and report any trends or issues to the team lead or manager.

5. Adherence to Standards

• Follow the company’s guidelines and call scripts for customer interaction.

• Ensure compliance with legal and regulatory requirements, such as DND (Do Not Disturb) regulations.

• Maintain a professional and courteous tone at all times during calls.

6. Continuous Improvement

• Stay updated on product/service features, market trends, and competitor offerings.

• Participate in training sessions to enhance communication, persuasion, and sales skills.

• Seek feedback from supervisors and work on areas of improvement.

7. Customer Satisfaction

• Resolve customer complaints and issues effectively to ensure satisfaction.

• Gather feedback from customers to improve service quality.

• Strive to exceed customer expectations in every interaction.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Relationship Manager job

1. What is the eligibility criteria to apply for this Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Agra.
3. How many working days are there for this Relationship Manager job?
   Ans: This Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Relationship Manager job and during the employment with the company, i.e., Graphline Computers.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Relationship Manager role?
   Ans: There is an immediate opening of 5 Relationship Manager at Graphline Computers
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Relationship Manager job?
   Ans: This Relationship Manager job has Day Shift.