5 Customer Support / TeleCaller Jobs in Shillong

Shillong has emerged as one of the moderate demand markets for Customer Support / TeleCaller roles with a growing number of customer support and telecalling professionals active openings currently available. This rapidly expanding job market is driven by 24x7 customer service demand across industries creating opportunities for both freshers and experienced customer support and telecalling professionals. Employers across BPO, e-commerce, banking are actively hiring with 3 new roles added in recent hiring cycles.

Top employers recruiting customer support and telecalling professionals in Shillong include several leading organisations across BPO, e-commerce, banking. Overall, 1 employers are actively hiring, offering candidates a wide choice across organisation sizes and work cultures.

Customer Support / TeleCaller jobs are concentrated in Mawlai Nongkwar, Police Bazar and Madanryting within Shillong. These areas attract employers due to infrastructure and connectivity. Candidates in Shillong can prioritise these zones to optimise commute efficiency.

Across Shillong, Customer Support / TeleCaller openings include roles like customer support executive, telecaller, BPO agent. Work is largely Work from office, while Office-based options are available with select employers. Entry-level roles are meant for candidates with 0–1 years experience, whereas 2–4 years lead to higher responsibility roles. The work nature is driven by high-volume communication role with KPI-driven performance.

Employers require proficiency in customer query resolution, call handling, CRM usage complemented by patience, clear communication, active listening. Familiarity with tools such as Zoho CRM, Freshdesk, Zendesk, IVR systems is commonly expected. Minimum eligibility begins at 10th pass, while a graduate degree and customer service certification enhance shortlisting chances.

In Shillong, Customer Support / TeleCaller salaries range from ₹26,850–₹26,880 per month. Entry-level positions begin near ₹26,850, while professionals with 2–4 years experience move toward ₹26,880. Pay is structured as a fixed salary plus performance incentives and has remained stable year over year.

With a growing number of customer support and telecalling professionals Customer Support / TeleCaller jobs in Shillong, candidates can apply using filters for locality, salary, experience and work mode. Setting job alerts helps track new openings across BPO, e-commerce, banking.