Customer Support / TeleCaller Jobs in Shillong

Shillong continues to be one of the moderate demand markets for Customer Support / TeleCaller roles, with a growing number of customer support and telecalling professionals active openings currently available. This rapidly expanding job market is driven by 24x7 customer service demand across industries, creating opportunities for both freshers and experienced customer support and telecalling professionals. Employers across BPO, e-commerce, banking are actively hiring, with 2 new roles added in recent hiring cycles.

Customer Support / TeleCaller openings in Shillong include roles like customer support executive, telecaller, BPO agent. Work is largely Work from office, with Office-based options offered by select employers. Entry-level roles are suitable for candidates with 0–1 years experience, while 2–4 years lead to higher responsibility roles. The nature of work is defined by high-volume communication role with KPI-driven performance.

Top employers hiring customer support and telecalling professionals in Shillong include several leading organisations across BPO, e-commerce, banking. In total, 2 employers are actively recruiting, giving candidates broad choice across organisation size and work culture.

Customer Support / TeleCaller jobs within Shillong are largely concentrated in Police Bazar, Mawlai Nongkwar, Garikhana. Employers prefer these areas for their infrastructure and connectivity. Candidates in Shillong can target these zones to optimise commute efficiency.

Employers look for expertise in customer query resolution, call handling, CRM usage backed by patience, clear communication, active listening. Tool familiarity, including Zoho CRM, Freshdesk, Zendesk, IVR systems, is common. Minimum eligibility begins at 10th pass, while Graduate and customer service certification help improve shortlisting chances.

Customer Support / TeleCaller roles in Shillong offer salaries ranging from ₹16,000–₹26,850 per month. Entry-level positions start near ₹16,000, while professionals with 2–4 years experience approach ₹26,850. Compensation is structured as fixed + performance incentives and has stayed stable year over year.

Shillong offers a growing number of customer support and telecalling professionals Customer Support / TeleCaller jobs, where candidates can apply using filters such as locality, salary, experience and work mode. Setting job alerts helps track new openings across BPO, e-commerce, banking.