3 Customer Support / TeleCaller Jobs in Shillong

Shillong has emerged as one of the moderate demand markets for Customer Support / TeleCaller roles with a growing number of customer support and telecalling professionals active openings currently available. This rapidly expanding job market is driven by 24x7 customer service demand across industries creating opportunities for both freshers and experienced customer support and telecalling professionals. Employers across BPO, e-commerce, banking are actively hiring with 3 new roles added in recent hiring cycles.

Customer Support / TeleCaller jobs in Shillong are concentrated across Mawlai Nongkwar, Police Bazar and Mawshbuit. These areas draw employers due to strong infrastructure and connectivity. Candidates in Shillong can focus on these zones to optimise commute efficiency.

Top employers recruiting customer support and telecalling professionals in Shillong include several leading organisations across BPO, e-commerce, banking. Overall, 1 employers are actively hiring, offering candidates a wide choice across organisation sizes and work cultures.

In Shillong, Customer Support / TeleCaller openings cover positions such as customer support executive, telecaller, BPO agent. The work is mostly Work from office, though Office-based options are available with certain employers. Entry-level roles fit candidates with 0–1 years experience, while 2–4 years open up higher responsibility roles. The work nature is characterized by high-volume communication role with KPI-driven performance.

Customer Support / TeleCaller salaries across Shillong typically range between ₹26,510–₹26,850 per month. Entry-level roles start near ₹26,510, while professionals with 2–4 years experience approach ₹26,850. Compensation is structured as fixed + performance incentives and has stayed stable year over year.

Proficiency in customer query resolution, call handling, CRM usage is expected by employers, along with support from patience, clear communication, active listening. Familiarity with tools such as Zoho CRM, Freshdesk, Zendesk, IVR systems is standard. Minimum eligibility starts at 10th pass, while Graduate and customer service certification increase shortlisting chances.

With a growing number of customer support and telecalling professionals Customer Support / TeleCaller jobs in Shillong, candidates can apply using filters for locality, salary, experience and work mode. Setting job alerts helps track new openings across BPO, e-commerce, banking.