International Voice Process

Key Responsibilities:

• Handle international inbound/outbound calls in a professional manner.

• Understand customer issues and provide timely and effective solutions.

• Maintain call quality standards and meet performance targets (AHT, FCR, CSAT, etc.).

• Escalate unresolved issues to higher support teams when necessary.

• Maintain accurate records of interactions in the system.

• Work collaboratively with team members to achieve process goals.

Required Skills:

• Excellent verbal and written communication skills in English.

• Strong listening, problem-solving, and customer-handling skills.

• Ability to work in rotational shifts (including night shifts).

• Basic computer knowledge (MS Office, CRM tools preferred).

• Good typing speed and accuracy.

Preferred Skills (Good to Have):

• Prior experience in international voice/telecalling/customer service.

• Knowledge of customer service metrics and best practices.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., Bangalore Job Hub.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 15 International Voice Process at Bangalore Job Hub
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Rotational Shift.