Customer Support Executive

18,000 - 35,000 /month

Magic Bus India Foundation

Bommanahalli, Bangalore

0 - 6 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Non-voice/Chat Process

Job Highlights

Industry Type: Healthcare

Languages: Telugu, Kannada

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Care Executive (CCE) who can serve as the first point of contact between the organization and its customers. The ideal candidate will be responsible for handling customer queries, complaints, feedback, and support requests via multiple communication channels including calls, emails, live chat, and social media. Follow company policies and standard operating procedures (SOPs)

Meet or exceed performance metrics such as Average Handling Time (AHT), First Call Resolution (FCR), and CSAT (Customer Satisfaction Score)
Participate in regular training sessions and team meetings

Continuous Improvement:

Provide customer feedback to internal teams for product or service enhancements
Suggest improvements in the customer support process to boost efficiency
Stay updated on new product features, updates, and policy changes

Key Skills and Competencies:

Excellent verbal and written communication skills (in English and regional languages, if applicable)
Strong listening and interpersonal skills
Patience, empathy, and a positive attitude
Ability to handle pressure and high call volumes
Problem-solving and analytical thinking
Basic computer literacy and familiarity with CRM tools (e.g., Zoho, Freshdesk, Salesforce)
Typing speed of at least 30–40 WPM (for chat/email-based roles)
Multitasking abilities and time management

Educational Qualifications: anygraduate

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Customer Support Executive role.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹18,000-₹35,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Bommanahalli, Bangalore.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Computer Knowledge, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Bommanahalli, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹18,000-₹35,000 per month. This is a Full Time opportunity and has 50 openings available.