International Voice Process

Location : HYD (Work from Office, 5days a week)
Shifts : 24•7

SPE Comp : upto 8 LPA

Graduation : Any Graduate

User Support Specialist Responsibilities:

Interact with users via email, phone, and chat.

Represent Stripe at the initial point of contact with important and strategic users.

Analyze and evaluate users’ specific account setups and previous interactions with Stripe to recommend solutions to their questions that would best fit their needs.

Meet and exceed personal targets in a fun and challenging team environment.

Escalate complex user issues to Stripe internal UO teams and provide context to the reason for the escalation.

Be able to deliver conclusions from data given to you (EX: suggesting training needs based on previous ticket volume).

Work to resolve user issues within first contact, escalating only as needed due to access restrictions, tool limitations, or technical complexity

Identify opportunities to improve the user experience with better tooling or product fixes

Required Qualifications:

Previous customer support experience is critical, and experience must be in a related field such as technology, financial services, or a similarly complex product offering.

Must have prior experience in multi-channel customer support, including either email, phone, or chat.

Demonstrated experience working within a metric and target focused work environment.

Excellent listening and communication skills, written and verbal.

Highly empathetic and thoughtful, with ability to understand customers’ business challenges and tailor a solution adapted to their needs.

Enjoy talking about technical concepts, and comfortable explaining how Stripe works to a range of audiences.

Are able and willing to work on a rotational shift pattern, which will include weekends.

Highly motivated and thrive in a fast-paced environment.

Demonstrated ability to solve complex support problems, often in the absence of defined workflows.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹58000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., Alchemy Techsol India Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 90 International Voice Process at Alchemy Techsol India Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Night Shift.