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Email Chat Support Executive

salary 20,000 - 25,000 /month
company-logo
job companyShynr Private Limited
job location Jui Nagar, Navi Mumbai
job experience1 - 6+ years Experience in Customer Support / TeleCaller
25 Openings
full_time Full Time

Skills Required

Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Languages: Hindi, Marathi
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

Job Description

We are looking for a Email Chat Support Executive to join our team at Shynr Private Limited. The role offers ₹20,000 - ₹25,000 and involves managing customer calls, delivering outstanding customer service related to Chat Support. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is Graduate and 1 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Email Chat Support Executive job

  1. Who is eligible to apply for this Email Chat Support Executive job at Shynr Private Limited?
    Ans : Candidates should have a Graduate and above qualification and skills like Query Resolution, Non-voice/Chat Process for this Email Chat Support Executive job offered by Shynr Private Limited.
  2. How much can you earn in this position?
    Ans : You can earn between ₹20,000-₹25,000 per month in this Email Chat Support Executive position.
  3. What shift and timings does this job follow?
    Ans : This Email Chat Support Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Jui Nagar, Mumbai.
  5. How many vacancies are there for this Email Chat Support Executive job?
    Ans : There are 25 vacancies for this Email Chat Support Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Email Chat Support Executive job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Email Chat Support Executive, you will work on skills like Query Resolution, Non-voice/Chat Process.
  8. What is the job location for this position?
    Ans : The job location for this Email Chat Support Executive position is Jui Nagar, Mumbai.
  9. Who is the right fit for this Email Chat Support Executive job?
    Ans : A candidate having skills like Query Resolution, Non-voice/Chat Process with 1-7 years of experience is the right fit for this Email Chat Support Executive job.
  10. What makes this Email Chat Support Executive job a good opportunity?
    Ans : This Email Chat Support Executive job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 25 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Cab, Meal, PF, Insurance, Medical Benefits

Skills Required

Non-voice/Chat Process, Query Resolution

Shift

Day

Contract Job

No

Salary

₹ 20000 - ₹ 25000

Regional Languages

Hindi, Marathi

English Proficiency

Yes

Contact Person

Tanisha

Interview Address

TTC Industrial Area, Jui Nagar, Mumbai
Posted 12 hours ago
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