Email & Chat Support Executive

An email and chat support job involves providing customer service through written communication channels, resolving issues, and answering inquiries promptly and professionally. Key duties include troubleshooting, documenting customer interactions, collaborating with other departments for complex problems, and maintaining high customer satisfaction. This role requires strong written communication, empathy, problem-solving skills, and proficiency with customer support software. 

Core responsibilities

• Respond to customer inquiries: Answer questions and address concerns via email and live chat in a timely and professional manner.

• Resolve issues: Troubleshoot customer problems and provide effective solutions to ensure a positive experience and high satisfaction.

• Document and update records: Maintain accurate records of customer interactions and update customer information in a CRM system.

• Collaborate with other teams: Work with other departments to resolve complex issues that require further expertise.

• Escalate priority issues: Identify and escalate urgent problems to the appropriate teams for faster resolution.

• Stay knowledgeable: Maintain a deep understanding of the company's products and services to provide accurate information.

• Meet performance targets: Adhere to performance standards, including response time, resolution time, and customer satisfaction metrics. 

Key skills and qualifications

• Written communication: Excellent grammar, spelling, and the ability to communicate clearly and concisely in writing.

• Problem-solving: Ability to analyze issues, identify root causes, and develop effective solutions.

• Empathy and patience: A patient and empathetic approach to handle customer frustrations and provide support.

• Technical proficiency: Experience with email management software, customer support protocols, and CRM systems.

• Time management: Ability to manage multiple conversations and prioritize tasks efficiently.

• Product knowledge: Strong understanding of the company's products or services. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Email & Chat Support Executive job

1. What is the eligibility criteria to apply for this Email & Chat Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹32000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., Meesho.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Support Executive role?
   Ans: There is an immediate opening of 5 Email & Chat Support Executive at Meesho
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job has Night Shift.