Customer Care Executive

12,000 - 15,000 /month

Platiinum Auto

Fatima Nagar, Pune

6 - 36 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Job Highlights

Industry Type: Automobile

Graduate and above

Females Only

6 days working | Day Shift

Job Description

Job Summary:

The Customer Relationship Executive (CRE) – Service is responsible for handling customer interactions in the service department, ensuring a smooth service experience, maintaining customer satisfaction, and supporting service advisors in a two-wheeler dealership.

Key Responsibilities:

Attend customer calls, service inquiries, and appointment bookings
Coordinate with service advisors for smooth vehicle servicing process
Follow up with customers regarding service status and delivery updates
Handle customer complaints and ensure timely resolution
Maintain and update customer records in CRM system
Conduct post-service feedback calls to ensure customer satisfaction
Remind customers for periodic service, insurance renewal, and AMC
Manage service appointment scheduling and reduce waiting time
Ensure proper communication between customer and workshop team
Maintain customer retention and build long-term relationships

Required Skills:

Good communication and customer handling skills
Basic computer knowledge (MS Excel, CRM tools)
Problem-solving ability and patience
Ability to handle multiple customers efficiently
Positive attitude and teamwork

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Care Executive job

What are the eligibility criteria for this Customer Care Executive job?
Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience for this Customer Care Executive job offered by Platiinum Auto in Fatima Nagar, Pune.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹12,000-₹15,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Fatima Nagar, Pune.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 5 vacancies for this Customer Care Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-3 years of experience are eligible to apply for this Customer Care Executive role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Fatima Nagar, Pune.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹12,000-₹15,000 per month. This is a Full Time job and has 5 openings.