International BPO Executive

25,000 - 45,000 /month

Dreammithra Private Limited

Magarpatta, Pune

6 - 60 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, PF

Job Description

Detailed JD

Working Hours: Shift will be in any of United States of America time zones

Working days : Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Overall, Purpose of Job

• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

•Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats

•Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

•Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

•Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

•Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

•Walk customers/ Provide navigational support on self service portal

•Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

•Place outbound calls to customers when required in line with Client / Company guidelines

•Work productively whilst maintaining exceptional call/data quality standards in line with targets

•Contribute to the team through open and regular communication with peers / supervisors

•Adhere to all company or departmental policies and procedures (personnel and operational)

•Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

•Maintain regular and punctual attendance in line with company policies and procedures

•Minimise customer complaints and escalations by providing exceptional service and call control

Languages: Excellent English

Qualification: Graduation

Experience: 0.6- 4 Years (International Voice)

Salary: 3 LPA - 6 LPA

Working Days: 5 Days (Rotational Shifts and Week Off)

Location: Pune

Interested candidates can call or share the resume on below number:

9606973197

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this International BPO Executive job

What skills and experience do you need for this International BPO Executive job?
Ans : To apply for this International BPO Executive job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 1-5 years of experience.
What is the salary and job type for this role?
Ans : The salary for this International BPO Executive job ranges between ₹25,000-₹45,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This International BPO Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Magarpatta, Pune.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this International BPO Executive job is open for both male and female candidates.
What are the key responsibilities of this International BPO Executive job?
Ans : As a International BPO Executive, key responsibilities include skills like Computer Knowledge, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This International BPO Executive job is located in Magarpatta, Pune.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution along with 1-5 years of experience is ideal for this International BPO Executive job.
Why should you apply for this International BPO Executive job?
Ans : This International BPO Executive job offers a salary between ₹25,000-₹45,000 per month. This is a Full Time opportunity and has 50 openings available.