Customer Support Team Leader

Hiring | Hiring | Indian MNC Tech Based Insurance Company (Part of Amazon)
Prefer Female
Job Title: Team Coach – Customer Service/Escalation

Location: [Bangalore]
Reports to: Customer Service Manager
Job Type: Full-Time

Role Overview:

We’re looking for a proactive Team Coach to support and develop our Customer Service agents. You'll be responsible for improving team performance through regular coaching, feedback, and quality monitoring—ensuring a consistent and high-quality customer experience.

Key Responsibilities:

• Coach agents through 1:1 sessions, performance reviews, and feedback.

• Monitor interactions (calls, chats, emails) to ensure quality standards.

• Identify skill gaps and support training initiatives.

• Collaborate with QA and Team Leads on performance trends.

• Drive engagement and motivation across the team.
  Should be into Shrinkage & Attrition Control.

Requirements:

• 2+ years of customer service Team Lead experience.

• Strong communication and mentoring skills.

• Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce).

• Comfortable analyzing performance data and giving constructive feedback.

• Languages: Proficient in English and Hindi; knowledge of one or more regional (vernacular) languages is a strong plus (e.g., Kannada, Tamil, Telugu, Marathi, etc.).

What We Offer:

• Competitive salary.

• Career growth opportunities.

• Supportive, team-focused environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Customer Support Team Leader job

1. What is the eligibility criteria to apply for this Customer Support Team Leader job?
   Ans: The candidate should be Graduate and above and above with 1 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹38500 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Team Leader job?
   Ans: This Customer Support Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Team Leader job?
   Ans: No, there is no fee applicable for applying this Customer Support Team Leader job and during the employment with the company, i.e., SCALENEWORKS PEOPLE SOLUTIONS LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Team Leader role?
   Ans: There is an immediate opening of 2 Customer Support Team Leader at SCALENEWORKS PEOPLE SOLUTIONS LLP
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Team Leader job?
   Ans: This Customer Support Team Leader job has Rotational Shift.