Customer Support Executive

We are Hiring for Customer Support Executive

Company - Servify

Salary:- 5 LPA

Shift Time:- Login between 5:30 pm – 12:00 am; 9-hour shift as per roster

Location:-

📍Andheri (Mumbai)

Key Responsibilities

• Manage and resolve escalated customer issues in a timely and professional manner.

• Collaborate with other support team members to gather information and insights to

• address customer concerns.

• Act as a point of contact for complex customer queries and provide solutions that meet

• their needs.

• Utilize communication channels, such as email, phone, and chat, to interact with

• customers and resolve their concerns.

• Identify trends in escalated issues and collaborate with the team to implement

• proactive solutions.

• Maintain accurate records of customer interactions and escalations in the CRM system.

• Provide feedback to the product and service teams based on customer insights to

• contribute to continuous improvement.

• Ensure customer satisfaction and retention by building positive relationships through

• effective communication and problem resolution.

• Collaborate with the Europe team to understand and offload designated tasks to the

• India operations.

• Ensure timely and accurate execution of tasks, maintaining the high standards set by

• the Europe team.

• Provide regular updates and reports on the progress of offloaded activities.

Requirement

• Proven experience in customer support or a related role

• Role involves handling emails from customers, incoming calls and making outbound

• calls as per the requirement. It may also require managing chat communications

• Candidates should be comfortable working in a blended environment

• Flexibility to work in EU shifts; this position is office-based only

• Excellent communication skills, both written and verbal

• Strong problem-solving abilities and a proactive approach to addressing customer concerns

• Ability to work collaboratively in a team environment

• Familiarity with CRM systems and support tools

• Empathy and patience in dealing with customer issues

• Strong organizational skills with attention to detail

• Ability to adapt to a fast-paced and dynamic work environment

• Strong organizational and multitasking abilities to manage and prioritize tasks

• effectively Detail-oriented with a focus on maintaining high-quality standards

Interested candidates share ur resume below mention number.

For More Information Contact With HR Khushi - 9833778031.

Free Of Cost, No Charges.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.