Job Overview:
We are hiring dynamic and customer-oriented professionals fluent in Tamil for our Customer Care process. The role involves handling inbound and outbound calls, addressing customer queries, and ensuring a smooth customer experience in regional languages.
Key Responsibilities:
Handle customer calls efficiently in Tamil.
Understand customer needs and provide accurate information or solutions.
Maintain professional communication and ensure high customer satisfaction.
Record customer interactions and feedback accurately in the CRM system.
Work collaboratively with internal teams to resolve issues promptly.
Meet daily and weekly performance metrics as defined by the process.