Technical Support Executive

27,000 - 43,000 /month

Smartroot

Sector 18 Gurgaon, Gurgaon

0 - 6+ years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, PF, Medical Benefits

Job Description

e are looking for a Technical Support Executive to join our team at Smartroot. The role offers ₹27000 - ₹43000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Technical Support Executive job

Can freshers or experienced candidates apply for this Technical Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-7 years of experience can apply for this Technical Support Executive role.
How much can you earn in this position?
Ans : You can earn between ₹27,000-₹43,000 per month in this Technical Support Executive position.
What shift and timings does this job follow?
Ans : This Technical Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 18 Gurgaon, Gurgaon.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Technical Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Technical Support Executive, you will work on skills like International Calling, Non-voice/Chat Process.
Where is this job located?
Ans : This Technical Support Executive job is located in Sector 18 Gurgaon, Gurgaon.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling, Non-voice/Chat Process along with 0-7 years of experience is ideal for this Technical Support Executive job.
Why should you apply for this Technical Support Executive job?
Ans : This Technical Support Executive job offers a salary between ₹27,000-₹43,000 per month. This is a Full Time opportunity and has 10 openings available.