Customer Support Associate

Job Description
Roles and Responsibilities:

1. Act as a single point of contact and be the face of Bhanzu support for the customers.
2. Respond to customer queries in a timely and accurate way, via phone, email or chat.
3. Proactive outbound calling to build rapport with the customers.
4. Identify customers’ needs and requirements and propose suitable solutions quickly and
efficiently by coordination with cross-functional teams.
5. Follow-up with customers to ensure their issues are resolved.
6. Build and maintain long-lasting relationships with existing customers.
7. Maintain a deep knowledge of company products and services.

Requirements:
1. Degree in management, marketing, communication, or a similar field.
2. Experience as a relationship manager, in customer service, or a similar role.
3. Proficiency in Microsoft Office, CRM software and use of ticketing systems.
4. Excellent written, verbal skills and interpersonal skills.
5. Good conflict resolution and problem-solving skills.
6. Ability to multi-task and display patience when handling tough cases.

Note :
1) Immediate joiners required
2) It's Individual contribution role

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Support Associate job

1. What is the eligibility criteria to apply for this Customer Support Associate job?
   Ans: The candidate should be Graduate and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹36000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Associate job?
   Ans: This Customer Support Associate job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Associate job?
   Ans: No, there is no fee applicable for applying this Customer Support Associate job and during the employment with the company, i.e., Bhanzu.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Associate role?
   Ans: There is an immediate opening of 5 Customer Support Associate at Bhanzu
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Associate job?
   Ans: This Customer Support Associate job has Night Shift.