Customer Relationship Manager

Requirement

Manager - CRM/ Female

Should be from real Estate background

Experience

7- 8 Years in real estate

Education

Graduation (Must), also MS (word & Excel) proficiency

Salary

7-8 Lacs Per Anum

Location

Corporate Office – HSR Layout

Timeline

We can start looking out now. On boarding by mid-March considering the notice period of the candidate.

Project collection

Collection:
Monitoring payments due at each project milestone and ensuring clear visibility into any unpaid balances.
Sending reminders, issuing demand notes, and escalating collection efforts when necessary. Maintaining project-specific records helps streamline the collection process and ensures that delays in one project do not affect others.

Provide progress reports to customers upon completion of milestones.
Raise Demand Notes & Reminder Letters: Issue demand notes and reminder letters promptly and within the designated timelines.
Ensure Collection Follow-Up: Maintain consistent follow-up on outstanding collections.
Identify and Act on Defaulters: Identify defaulters and take appropriate actions in accordance with company policy.
Follow Up with Banks: Ensure timely follow-up with banks regarding disbursements

Documentation & Customer interaction

Timely Documentation:
This includes the preparation of allotment letters, agreements, demand letters , reminder letter , Receipts and bank-related documents, Registration

Ensure Customer Retention within Projects:
Maintain customer engagement throughout the project and apply cancellations in accordance with company policy, minimizing waiver options.

Ensure Timely Response to All Email Queries:
All customer and internal queries received via email should be acknowledged and addressed within 24 hours. This includes providing accurate information, resolving issues, or escalating matters as needed to ensure customer satisfaction and operational efficiency

Data

Maintain Customer MIS (Management Information System):
Regularly update and manage a detailed Customer MIS to track and monitor all critical customer-related data, including payment histories, outstanding balances, and project details.
Payment Tracking:
Ensure all customer payments, including advances, progress payments, and final settlements, are accurately recorded. The MIS should reflect payment dates, amounts, methods, and any discrepancies or delays.
Customer Details:
Maintain up-to-date customer contact information, contract terms, project milestones, and any special conditions or agreements. This section should provide a full profile of each customer, ensuring that all relevant information is easily accessible to the team for smooth communication and follow-up.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6+ years of experience.