Customer Care Executive

22,000 - 26,000 /month

Sukino

HSR Layout, Bangalore

6 - 24 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: BPO

Languages: Hindi, Kannada

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

Job Title: E-commerce Customer Support Executive

Experience-06 months & above

Job Summary

E-commerce Customer Support Executive to manage customer queries, assist with order-related support, and handle leads generated through Instagram. The candidate will guide customers about the brand and the e-commerce platform, assist with order placement, and ensure smooth communication regarding order status, pricing, and shipping queries.

Key Responsibilities

• Provide customer support for the e-commerce platform, assisting customers with product inquiries and order-related queries.

• Handle order management, including order placement support and order tracking.

• Respond to order status and pricing-related queries from customers.

• Communicate with potential customers through leads received from Instagram, primarily over phone calls.

• Guide customers about the brand, products, and the e-commerce website.

• Assist customers with order placement and checkout processes.

• Collect and verify customer details including location, address, and contact information for shipping purposes.

• Address shipping, delivery, and logistics-related queries.

• Ensure a smooth and satisfactory customer experience throughout the purchase journey.

• Maintain records of customer interactions and follow-ups.

Required Skills & Qualifications

• Experience in E-commerce customer support or order management.

• Working knowledge of Shopify platform.

• Strong communication and interpersonal skills.

• Ability to handle customer queries over phone and online channels.

• Basic understanding of order processing, shipping workflows, and customer service best practices.

• Problem-solving attitude with a customer-first approach.

Language Requirements

• Good communication skills in English and Hindi.

• Knowledge of any one South Indian language (Kannada, Tamil, Telugu, or Malayalam)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Care Executive job

Who is eligible to apply for this Customer Care Executive job at Sukino?
Ans : Candidates should have a Graduate and above qualification and skills like Computer Knowledge for this Customer Care Executive job offered by Sukino.
How much can you earn in this position?
Ans : You can earn between ₹22,000-₹26,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in HSR Layout, Bangalore.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 25 vacancies for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Executive, you will work on skills like Computer Knowledge.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is HSR Layout, Bangalore.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Computer Knowledge with 1-2 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹22,000-₹26,000 per month. This is a Full Time job and has 25 openings.