Customer Support Associate

25,000 - 40,000 /month

Quess Corp

Bommanahalli, Bangalore

6 - 48 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

International Calling

Query Resolution

Domestic Calling

Job Highlights

Industry Type: BPO

Languages: Hindi

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

Job Summary:

We are looking for a proactive, empathetic, and detail-oriented Customer Support

Associate to join our growing team. In this role, you will be the first point of contact for our customers—resolving queries, offering guidance, and ensuring an outstanding service experience across all communication channels.

Key Responsibilities:

• Respond promptly and professionally to customer queries via phone calls and emails.

• Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.

• Maintain accurate records of customer interactions, conversations, and transactions using CRM software.

• Collaborate with internal departments (presales, claims and other functions) to escalate and resolve recurring or complex customer issues.

• Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.

• Assist in improving customer support processes and share customer feedback with the relevant teams.

Required Skills & Qualifications:

• Education: Graduation or PUC/Diploma with a minimum of 6 months of calling experience.

• Experience: min 6 months – 4 years of experience in a customer service or support role (preferably in e-commerce, hospitality, aviation, SaaS, telecom, or retail).

• Excellent verbal communication skills in English and Hindi are mandatory.

• Strong problem-solving skills and a calm, customer-first approach

• Basic understanding of the company’s products, services, and customer journey.

• Tech-savvy or able to quickly learn new tools and platforms.

• Should be comfortable working 6 days a week with rotational shifts and one rotational weekly off.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Support Associate job

What skills and experience do you need for this Customer Support Associate job?
Ans : To apply for this Customer Support Associate job, candidates should have skills like International Calling, Query Resolution, Domestic Calling along with 1-4 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Associate job ranges between ₹25,000-₹40,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Associate job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Bommanahalli, Bangalore.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Associate job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Associate job?
Ans : As a Customer Support Associate, key responsibilities include skills like International Calling, Query Resolution, Domestic Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Associate job is located in Bommanahalli, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling, Query Resolution, Domestic Calling along with 1-4 years of experience is ideal for this Customer Support Associate job.
Why should you apply for this Customer Support Associate job?
Ans : This Customer Support Associate job offers a salary between ₹25,000-₹40,000 per month. This is a Full Time opportunity and has 50 openings available.