A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
30,000 - 50,000 /month*
Unext Learning
Koramangala, Bangalore
₹5,000 incentives included
6 - 48 months Experience in Customer Support / TeleCaller
Full Time
HIRING!!
UNEXT LEARNING
•Academic advisor•
Qualification - Graduation
Languages - Excellent communication in English
Salary range - upto 45k in hand
•Should have minimum 1 years of exp in customer support in Edtech or any industry•
Handling escalation regarding the course
Academic Advisor
KEY ACTIVITIES & RESPONSIBILITIES
To act as an interface between the Student and the University departments.
To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.
To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat
To facilitate in addressing students with their semester – subject related queries.
To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students’ specific requirements/ queries and also receive inbound calls whenever required to address student’s queries and respond to their emails.
PROFILE REQUIRED
Post-Graduation from a recognized University in Management or Commerce or Journalism or Computer Applications /Information Technology Stream.
1 -2 years’ Experience in academics/student counselling
Skill & Knowledge:
Good knowledge of a University Academic Processes
Interpersonal and organizational skills
Knowledge of ticketing system & any CRM
Competencies:
Verbal, Listening and Written communication skill
