Customer Relationship Manager

Job Description:

We are looking for a CRM Executive for a residential facility who will manage resident relations, handle complaints, and ensure smooth coordination between residents and facility teams. The candidate should have strong communication and problem-solving skills with prior experience in residential property management or facility operations.

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Key Responsibilities:

Act as the single point of contact for residents.

Handle complaints, service requests, and feedback promptly.

Coordinate with housekeeping, maintenance, and security teams for issue resolution.

Maintain records of resident communications and service requests.

Prepare and share daily/monthly MIS reports with the management.

Manage move-in/move-out processes and update resident data.

Support in community engagement activities and resident meetings.

Ensure high standards of resident satisfaction and service quality.

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Skills Required:

Excellent communication and interpersonal skills.

Strong coordination and follow-up abilities.

Good knowledge of MS Office, Excel, and email communication.

Experience in handling residents/customers in a facility or real estate setup.

Pleasant personality and service-oriented attitude.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹32000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Ultra Facility Management Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 2 Customer Relationship Manager at Ultra Facility Management Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.