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Customer Relationship Associate

salary 20,000 - 25,000 /month*
company-logo
job companyAccio Finserv Private Limited
job location Sector 6 HSR Layout, Bangalore
incentive₹2,000 incentives included
job experience2 - 3 years Experience in Customer Support / TeleCaller
2 Openings
Incentives included
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
Query Resolution

Job Highlights

sales
Languages: Hindi, Kannada
qualification
Graduate and above
gender
Females Only
jobShift
6 days working | Day Shift
star
Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, Bank Account, DRA Certificate

Job Description

We are looking for a Customer Relationship Associate to join our team at Accio Finserv Private Limited. The role offers ₹20,000 - ₹25,000 and involves managing customer calls, delivering outstanding customer service related to NBFC. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is Graduate and 2 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Customer Relationship Associate job

  1. What skills and experience do you need for this Customer Relationship Associate job?
    Ans : To apply for this Customer Relationship Associate job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 2-3 years of experience.
  2. What salary is offered for this Customer Relationship Associate job?
    Ans : The salary for this Customer Relationship Associate job ranges between ₹20,000-₹25,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Relationship Associate job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sector 6 HSR Layout, Bangalore.
  5. How many openings are available for this position?
    Ans : There are 2 openings available for this position.
  6. Who can apply for this job?
    Ans : Candidates who have a Graduate and above qualification with 2-3 years of experience can apply for this Customer Relationship Associate job. Only female candidates can apply.
  7. What does the role of Customer Relationship Associate involve?
    Ans : As a Customer Relationship Associate, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Relationship Associate job is located in Sector 6 HSR Layout, Bangalore.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 2-3 years of experience is ideal for this Customer Relationship Associate job.
  10. Why should you apply for this Customer Relationship Associate job?
    Ans : This Customer Relationship Associate job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 2 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

6

Skills Required

Computer Knowledge, Query Resolution, Domestic Calling

Shift

Day

Contract Job

No

Salary

₹ 20000 - ₹ 25000

Regional Languages

Hindi, Kannada

English Proficiency

Yes

Contact Person

HR Team
Posted 3 days ago
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