Quality Analyst

30,000 - 40,000 /month

E-commerce Company

Koramangala, Bangalore

2 - 5 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a Quality Analyst to join our team at E-commerce company. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹30,000 - ₹40,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Quality Analyst job

What are the eligibility criteria for this Quality Analyst job?
Ans : Candidates should have a Graduate and above qualification with 2-5 years of experience and skills like Computer Knowledge, Domestic Calling for this Quality Analyst job offered by E-commerce Company in Koramangala, Bangalore.
What salary is offered for this Quality Analyst job?
Ans : The salary for this Quality Analyst job ranges between ₹30,000-₹40,000 per month.
What shift and timings does this job follow?
Ans : This Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Koramangala, Bangalore.
How many vacancies are there for this Quality Analyst job?
Ans : There are 2 vacancies for this Quality Analyst role.
Is this job open for all genders?
Ans : Yes, this Quality Analyst job is open for both male and female candidates.
What does the role of Quality Analyst involve?
Ans : As a Quality Analyst, your work will involve skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Quality Analyst position is Koramangala, Bangalore.
Who is the right fit for this Quality Analyst job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 2-5 years of experience is the right fit for this Quality Analyst job.
What makes this Quality Analyst job a good opportunity?
Ans : This Quality Analyst job is a good opportunity as it offers a salary between ₹30,000-₹40,000 per month. This is a Full Time job and has 2 openings.