Customer Care Representative

Position Title: Inbound Customer Service Agent

Experience:  1 to 4 years

Qualification: Bachelor’s Degree / Diploma in any discipline.

Location: Mysore

Shifts:  Night Shifts

Employment Type:  Full-Time

About the role:

We are seeking energetic and customer-focused Inbound Customer Service Agents to join our team. The role involves assisting customers with queries, troubleshooting issues, and ensuring a smooth service experience. The ideal candidate will demonstrate empathy, professionalism, and adaptability while handling a variety of customer interactions in a high-paced environment.

Key Responsibilities:

·Respond to inbound customer calls with professionalism and courtesy.

·Assist customers with inquiries related to account status, transactions, and service requests.

·Record customer information and complaints accurately in company systems.

·Apply problem-solving skills to provide quick, effective resolutions.

·Maintain control of conversations and manage call flow efficiently.

·Handle sensitive customer information while ensuring compliance with company policies.

·Collaborate with team leads or escalate complex issues when necessary.

·Stay updated with process changes, system enhancements, and product knowledge.

Required Skills Set:  

• Excellent command of English communication (both verbal and written).

• Strong listening and interpersonal skills with the ability to handle diverse customers.

• Proficiency in computer navigation and data entry with accuracy.

• Fast learner with the ability to adapt to new systems and training modules.

• Ability to remain calm, patient, and solution-oriented under pressure.

• Previous experience in a BPO, contact center, or customer support role is desirable.

• Knowledge of financial services or payment systems will be an added advantage.

Nice-to-Have (Preferred):

·Prior experience in an international BPO or multilingual contact center.

·Familiarity with financial services, payment systems, or card member support.

·Certification in customer service, communication skills, or soft skills training.

·Experience with advanced CRM / ERP tools (e.g., Salesforce, Zoho, SAP).

·Ability to speak an additional language besides English.

·Strong adaptability and willingness to work in rotational and night shifts

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹23000 per month that depends on your interview. It's a Full Time job in Mysore.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., TEAM MANAGEMENT SERVICES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 99 Customer Care Representative at TEAM MANAGEMENT SERVICES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Night Shift.