Customer Care Executive

Job Title: Customer Onboarding Specialist

Job Brief: Join our dynamic team as a Customer Onboarding Specialist and be the first point

of contact for new customers! You'll guide them through our product setup, provide

exceptional support, and ensure they get the most value from our solutions. If you're tech

savvy, customer-focused, and thrive in a fast-paced environment, we want you!

Key Responsibilities:

 Conduct engaging onboarding sessions via Anydesk, UltraViewer, and Zoho Meet.

 Assist customers with Tally automation setup (Banking, Sales, Purchase).

 Provide clear, step-by-step training and resolve product queries.

 Follow up with customers via email, WhatsApp, and calls to maintain engagement.

 Create and update FAQs, tutorials, and educational content.

 Track customer progress using Excel and maintain accurate records.

 Effectively manage your schedule to optimize onboarding slots.

 Deliver impactful group training and webinars.

 Collaborate with product and tech teams to share feedback and improve processes.

Why Join Us?

 Opportunity to work with a supportive, innovative team.

 Develop your skills in customer success and product training.

 Make a tangible impact on customer satisfaction and product adoption.

What We’re Looking For:

 2+ years in Customer Support, Account Management, or Customer Success.

 Strong communication and presentation skills.

 Experience with CRM tools and remote desktop software.

 Organized, self-motivated, and customer-focused.

 Bachelor’s Degree preferred but not mandatory.

Ready to make a difference? Apply now and help us deliver exceptional onboarding

experiences!

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Diploma and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Surat.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Suvit Fintech Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at Suvit Fintech Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.